Returns & Exchanges
At Hookups, we want to ensure you are fully equipped for peak performance; if your gear isn't the perfect fit, you can return or exchange it within 30 days of purchase. Items must be in original, unused condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the sports gear you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Drop Off Package
Hand off your return package at any authorized carrier location or schedule a pickup to get your gear back to our distribution center.
Quality Inspection & Refund
Our team will inspect the equipment upon arrival and process your refund or ship out your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing