Frequently Asked Questions
Everything you need to know about your sports gear and orders.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent game-day needs.
Do you offer a warranty on high-performance gear?
Yes, all our premium sports equipment comes with a 1-year manufacturer warranty against defects. Normal wear and tear from competitive play are not covered.
Can I return an item if it doesn't fit correctly?
Absolutely. We offer a 30-day hassle-free return policy on all unworn apparel and unused equipment. Please ensure all original tags are still attached.
How do I track my Hookups order?
Once your gear leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products authentic brand name gear?
We pride ourselves on authenticity. Hookups only sources directly from authorized distributors and official brand partners to ensure you receive 100% genuine products.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for larger equipment purchases.